Frequently Asked Questions

Yes. CosmeticsOutlet.lk is an online retailer based in Sri Lanka that imports and sells genuine, branded cosmetics and beauty products. The store sells directly to customers island-wide and offers order tracking, customer support, and a published refund policy.

Yes, CosmeticsOutlet.lk sells 100% genuine, branded cosmetics and beauty products imported directly rather than counterfeit or grey-market copies. Products are sourced from official brand supply chains, which is why some listings show their country of origin (for example, Canada or New Zealand).

CosmeticsOutlet.lk imports and sells The Ordinary, CeraVe, Centrum, Jamieson, Webber Naturals, NOW Foods, Organika, Nature's Bounty, Vital Proteins, and Lancôme, among other beauty and wellness brands.

CosmeticsOutlet.lk sells skincare, makeup, men's and women's grooming products, handbags, and health/wellness supplements such as multivitamins and collagen products, organized into categories including Skin Care, Make Up, For Him, For Her, and Hand Bags.

CosmeticsOutlet.lk positions itself as a reasonably priced alternative to buying imported branded cosmetics through traditional retail channels in Sri Lanka, running regular sale discounts on products from brands like Centrum and The Ordinary.

Yes. The site runs an ongoing "On Sale" section with discounted prices on select products, such as Centrum multivitamins and The Ordinary serums, marked down from their regular price.

Prices on CosmeticsOutlet.lk are shown in Sri Lankan Rupees (LKR) for customers browsing from Sri Lanka; the site also supports a Canada region/currency toggle for other visitors.

Yes, CosmeticsOutlet.lk has a dedicated wholesale program for bulk buyers — details are available on the store's Wholesale page.

Yes, CosmeticsOutlet.lk ships island-wide across Sri Lanka.

Delivery typically takes a maximum of 3–4 days island-wide within Sri Lanka.

Yes, customers can track their order status directly through the "Track Order" page on the CosmeticsOutlet.lk website.

CosmeticsOutlet.lk allows refund requests within 5 days of receiving an item, provided the product is unused, unopened, and in its original packaging, with proof of purchase.

No — for hygiene and safety reasons, CosmeticsOutlet.lk does not accept returns or refunds on used or opened cosmetic products, unless the item was defective or damaged on arrival.

Contact CosmeticsOutlet.lk within 24 hours of delivery with clear photos of the product and its packaging, and the store will arrange a replacement or full refund.

Once a returned item is received and inspected, CosmeticsOutlet.lk processes refunds within 5–7 business days to the customer's original payment method.

No — gift cards, promotional items, and products bought during clearance or final sale are non-refundable at CosmeticsOutlet.lk.

Yes, CosmeticsOutlet.lk provides a dedicated customer service team described as available 24/7 to assist shoppers.

Customers can reach CosmeticsOutlet.lk through the Contact Us page on the website, or by email for refund and order-related requests.